These Delivery Terms explain Howfine’s delivery, installation, access and site requirements for office furniture orders in Singapore.
Last updated: September 2026
Howfine provides delivery services for eligible office furniture orders within Singapore, subject to product type, order quantity, delivery location, site access conditions, stock availability and scheduling capacity.
Standard deliveries are typically completed within 2–5 business days, subject to stock availability and delivery scheduling.
Delivery dates and time slots are estimates unless expressly confirmed in writing. Howfine will make reasonable efforts to meet the agreed delivery schedule, but delivery may be affected by traffic conditions, building restrictions, weather, manpower availability, security requirements or other circumstances beyond our reasonable control.
Free standard delivery is available for orders over S$500 where the delivery location has:
Free delivery applies to the standard delivery service only.
Additional charges may still apply for:
For orders that do not qualify for free delivery, the applicable delivery charge will be shown or communicated during quotation, checkout or order confirmation.
| Service Type | What It Means |
|---|---|
| Standard delivery | Delivery to an accessible location with normal lift, loading or ground-level access. |
| Delivery-only service | Delivery without assembly, installation, placement, dismantling or disposal unless otherwise stated. |
| Delivery with placement or installation | Includes agreed placement, assembly or installation where specifically stated in the quotation, invoice or written confirmation. |
| Special access delivery | Delivery involving stairs, restricted access, long carry distance, special permits, restricted loading bays, additional manpower or other non-standard conditions. |
Any additional charges will be communicated where reasonably possible before the service is carried out.
Additional delivery surcharges apply to locations requiring additional access arrangements, security clearance or travel.
| Delivery Location | Surcharge |
|---|---|
| Restricted areas, including military areas, government buildings and secured compounds | S$40 per delivery |
| Sentosa, Airports and Airline Road | S$50 per delivery |
| Jurong Island / PSA Terminal | S$60 per delivery |
These surcharges apply regardless of order quantity and are payable in addition to any applicable delivery, staircase, access or installation charges.
Customers are responsible for informing Howfine before delivery if the destination is located within a restricted, secured or special-access area.
Where suitable lift access is unavailable and furniture must be carried manually via stairs, staircase delivery charges will apply.
A minimum staircase delivery surcharge of S$20 applies.
Additional staircase charges are calculated as follows:
| Item Type | Staircase Charge |
|---|---|
| Chair | S$2 per chair, per floor |
| Table / Desk | S$10 per table, per floor |
| Cabinet / Storage Unit | S$15 per cabinet, per floor |
The applicable charge may depend on the number of items, number of floors, item size, item weight and actual site conditions.
Customers must inform Howfine before delivery if:
If these conditions were not disclosed beforehand, Howfine may collect the additional charge before completing delivery or may reschedule the delivery where additional manpower or equipment is required.
Customers must ensure that:
Customers should notify Howfine before delivery of:
For safety reasons, Howfine may refuse, suspend or reschedule a delivery where the site is unsafe, access is unsuitable or important site conditions were not disclosed accurately.
Additional charges may apply where undisclosed conditions require extra manpower, time, equipment or a repeat delivery.
Installation, assembly, placement, dismantling, disposal of existing furniture, carton removal or additional manpower are included only where specifically stated in the quotation, invoice, order confirmation or other written agreement.
Customers should confirm any special placement or installation requirements before delivery.
Where placement is included, Howfine will place the furniture according to the customer's reasonable instructions at the time of delivery, subject to site and safety conditions.
Once furniture has been delivered, assembled or positioned according to the agreed instructions, subsequent relocation, dismantling or repositioning may be chargeable.
Customers may request a preferred delivery date or time, but requested delivery schedules remain subject to:
If Howfine is unable to deliver on the requested date or time, the customer will be informed as soon as reasonably possible and an alternative delivery arrangement will be proposed.
Where an ordered product becomes unavailable, Howfine may offer a similar product of equal or higher value as an alternative.
Any substitute product will be communicated to the customer before substitution is confirmed.
A delivery may be considered unsuccessful where:
Where a delivery cannot be completed for reasons outside Howfine's reasonable control, additional charges may apply for:
Customers should notify Howfine as early as possible if a delivery appointment needs to be changed.
Any rescheduling request is subject to delivery availability.
Customers should inspect delivered items as soon as reasonably possible after delivery.
Any:
should be reported to Howfine within 7 days of delivery.
Customers should provide:
Where appropriate, Howfine may inspect the product before determining the appropriate remedy.
Issues reported after the 7-day delivery inspection period may be handled under the applicable Warranty Policy, depending on the nature of the issue and Howfine's assessment.
This reporting period does not limit any rights that cannot legally be excluded under applicable Singapore law.
Nothing in these Delivery Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under applicable Singapore law.
Howfine may update these Delivery Terms from time to time.
Unless otherwise required by law, the version applicable to an order will be the version published or provided at the time the order is confirmed.
Where an official quotation, invoice, purchase order accepted by Howfine, order confirmation or service agreement contains specific delivery terms that differ from these general Delivery Terms, the specific written terms will prevail to the extent of the inconsistency.
Special delivery charges, site-access charges and staircase charges may be adjusted where the actual delivery conditions materially differ from the information provided by the customer when the order was confirmed.
Furniture Hire Terms
Warranty Policy
Return Policy
Privacy Policy
Contact Howfine
If you are unsure about delivery charges, staircase access, restricted locations, installation requirements or delivery scheduling, please contact Howfine International before confirming your order.
Our team can help confirm the appropriate delivery arrangement and any applicable charges.
