Howfine Customer Policy
These Delivery Terms explain Howfine’s delivery, installation, access and site requirements for office furniture orders in Singapore.
Howfine provides delivery services for eligible office furniture orders in Singapore, subject to order size, product type, delivery address, access conditions and scheduling availability.
Delivery dates and timing are estimates unless expressly confirmed in writing. Howfine will make reasonable efforts to meet the agreed schedule, but delivery may be affected by traffic, building restrictions, weather, manpower availability or circumstances beyond our control.
Delivery charges depend on item size, order quantity, delivery location, weight, access conditions and service level required.
| Service Type | What It Means |
|---|---|
| Standard delivery | Delivery to an accessible location with normal lift or loading access. |
| Delivery-only service | Delivery without assembly, placement, disposal or additional installation unless agreed. |
| Delivery with placement or installation | Includes agreed placement or basic assembly where stated in writing. |
| Special access delivery | May include stairs, long carry, restricted loading bay, after-hours delivery or special handling. |
Any additional charges will be communicated where reasonably possible before the service is carried out.
Installation, assembly, placement, dismantling, disposal of old furniture, carton removal or additional manpower are included only where stated in the quotation, invoice or written confirmation.
Customers should confirm special placement requirements before delivery. Once items are delivered and placed according to the agreed instruction, later relocation may be chargeable.
Customers should inspect delivered items as soon as reasonably possible. Delivery damage, missing items or visible defects should be reported to Howfine within 7 days of delivery with order details and clear photos.
Reports made after 7 days may be treated as warranty claims, subject to the Warranty Policy and Howfine’s assessment.
Nothing in these terms limits any rights that cannot be excluded under applicable Singapore law.
Howfine reserves the right to update these terms from time to time. The version published on our website at the time of purchase or delivery request will apply unless otherwise required by law.
In the event of any inconsistency between these terms and written terms stated on an official quotation, invoice, purchase order or service agreement issued by Howfine, the written terms in that document shall prevail to the extent of the inconsistency.
Contact Howfine International before confirming your order if you are unsure which terms apply to your purchase, delivery, rental, warranty or return request.
