Howfine Customer Policies
These Terms & Conditions explain the general terms that apply when you use Howfine International's website, request a quotation, place an order, purchase office furniture, arrange delivery, or use our related services in Singapore.
By accessing our website, requesting a quotation, placing an order, making payment, arranging delivery, or using any service provided by Howfine International Pte Ltd, you agree to these Terms & Conditions and any related policies published on our website.
If you do not agree with these terms, please do not use our website or proceed with an order. For business, project, rental or customised furniture orders, additional written terms in our quotation, invoice, purchase order, rental agreement or service agreement may apply.
Product enquiries, online orders, quotations and invoices are subject to stock availability, product condition, delivery access, payment confirmation and Howfine's final acceptance.
Prices shown on our website or quotation are in Singapore dollars unless otherwise stated. Prices may be updated from time to time without prior notice.
We aim to provide accurate product descriptions, images, dimensions, colours, condition notes and stock information. However, minor differences may occur due to lighting, screen settings, product batches, pre-loved item condition, refurbished parts, measurement tolerance or supplier updates.
Used, refurbished and pre-loved furniture may show normal signs of use, such as light scratches, scuffs, marks, upholstery wear, minor dents or cosmetic differences. These do not normally affect functionality and are not considered defects unless specifically agreed in writing.
Customised, made-to-order, special-order and project furniture may not be cancellable or returnable once production, procurement, modification or reservation has started, unless otherwise agreed in writing.
Delivery and related services are subject to our Delivery Terms. Customers are responsible for ensuring that the delivery address, contact details, building access, lift access, loading bay access and site readiness are accurate and available at the scheduled time.
Returns, refunds, exchanges and warranty claims are handled according to our Return Policy and Warranty Policy. Eligibility may depend on product type, item condition, usage, packaging, delivery timing, claim evidence and whether the item was new, used, refurbished, clearance, custom-made, assembled or installed.
All website content, including text, images, graphics, page layouts, product descriptions, logos, brand elements and other materials, belongs to Howfine or the relevant rights holders unless otherwise stated.
You may not copy, reproduce, scrape, republish, modify, distribute, sell or use our website content for commercial purposes without prior written permission from Howfine.
You must not misuse our website, attempt unauthorised access, interfere with website security, upload malicious code, submit false information or use the website for unlawful activities.
To the maximum extent permitted by applicable law, Howfine will not be liable for indirect, incidental, special, consequential, punitive or business-related losses, including loss of profit, loss of revenue, loss of use, loss of data, business interruption, replacement cost or reputational loss.
Where Howfine is found liable for any claim arising from an order or service, our total liability will be limited to the amount paid by the customer for the specific product or service giving rise to the claim, unless otherwise required by applicable law.
These Terms & Conditions are governed by the laws of Singapore. Any dispute arising from or relating to these terms, our website, products, services, orders or policies shall be subject to the jurisdiction of the Singapore courts, unless otherwise agreed in writing.
Howfine reserves the right to update these Terms & Conditions from time to time. The version published on our website at the time of purchase or service request will apply unless otherwise required by law.
In the event of any inconsistency between these Terms & Conditions and written terms stated on an official quotation, invoice, purchase order, rental agreement or service agreement issued by Howfine, the written terms in that document shall prevail to the extent of the inconsistency.
Contact Howfine International if you need help with quotations, product condition, delivery access, warranty, returns or furniture hire terms.
