🛠️ Warranty & Repair Policy

Scope

Howfine International Pte. Ltd. (“Howfine”) provides a 12-month functional, workmanship and mechanical warranty for pre-loved office furniture purchased via howfine.com.sg or our showroom, starting from the original ship date. Brand-new items follow the manufacturer’s warranty; we’ll assist with claims.

Valid for purchases and use within Singapore; applies to the original purchaser with the original order number as the warranty reference.

What’s Covered

• Structural components, bases, casters, gas-lift cylinders, height/tilt/arm mechanisms
• Drawer runners, cabinet locks/cylinders (1 key guaranteed; additional keys on request)
• Non-user-induced mechanical or functional failures

Note: Pre-loved items undergo deep cleaning and necessary refurbishment; original/replacement/refurbished parts may be used during evaluation.

Exclusions

• Upholstery/fabric/leather/mesh/foam wear & tear, discoloration, stains, mesh sagging, cosmetic/natural ageing
• Incorrect installation, misuse/abuse, negligence, rough handling, unauthorised modification/repair
• Environmental damage (humidity, sunlight, pests, chemicals) or accidents/acts of God
• Abnormal wear from rental or use beyond typical office purposes

Remedies & Charges

• At Howfine’s discretion, defective parts will be repaired or replaced with new or refurbished parts.
• Within 7 days: shipping/handling for DOA or delivery damage covered by Howfine.
• Day 8–Month 12: two-way transport/onsite handling borne by the customer; parts & labour remain free within the warranty term.
• Replacement parts do not extend the original warranty term.

How to Obtain Warranty Service (RMA / Return Number)

1. Request an RMA from [email protected] or +65 9007 0896.
2. We’ll issue your Return Number (RPN) and packing/shipping instructions.
3. Write the RPN clearly on the outer carton and include it in your email.
4. RPN is valid for 10 days from issuance. Returns without an RMA/RPN may be refused.