Howfine Customer Policy
This Warranty Policy explains the functional warranty coverage for eligible office furniture purchased from Howfine International Pte Ltd in Singapore.
Howfine provides a 12-month functional warranty for eligible pre-loved, refurbished or selected office furniture items, starting from the delivery date, unless a different warranty period is stated in the invoice, quotation, product page or written agreement.
Warranty coverage applies only to items clearly sold with warranty coverage by Howfine. Clearance, as-is, heavily discounted, project disposal, custom-modified or final-sale items may be excluded unless otherwise stated in writing.
Warranty is valid only for the original purchaser and is not transferable unless agreed by Howfine in writing.
For delivery damage, missing parts or dead-on-arrival issues, customers should notify Howfine within 7 days of delivery with clear photos, order details and a description of the issue.
For warranty issues after the first 7 days, Howfine may request photos, videos, inspection or return of the affected item before approving repair, replacement, parts replacement or other reasonable remedy.
Remedies are determined by Howfine after assessment and may depend on stock availability, item age, usage condition and defect type.
Nothing in this policy limits any rights that cannot be excluded under applicable Singapore law.
Howfine reserves the right to update this policy from time to time. The version published on our website at the time of purchase or service request will apply unless otherwise required by law.
In the event of any inconsistency between this policy and written terms stated on an official quotation, invoice, purchase order or service agreement issued by Howfine, the written terms in that document shall prevail to the extent of the inconsistency.
Contact Howfine International before confirming your order if you are unsure which terms apply to your purchase, delivery, rental, warranty or return request.
