Howfine Customer Policy
Howfine offers a 7-day risk-free return policy for eligible new, used, pre-loved and refurbished office furniture, unless the item is sold under clearance sale, “as-is” condition, custom-made, special-order, or otherwise stated as non-returnable.
This Return & Refund Policy explains when customers may return items purchased from Howfine International Pte Ltd, including new, used, pre-loved and refurbished office furniture.
Our 7-day risk-free return policy applies to eligible new, used, pre-loved and refurbished furniture, except clearance sale, as-is, customised, special-order or clearly marked non-returnable items.
Customers may request a return within 7 days from the delivery or collection date for eligible items purchased from Howfine.
Used, pre-loved and refurbished furniture may show reasonable signs of previous use, including minor cosmetic marks, light scratches, colour variation, fabric wear, small dents or other normal signs of use.
These items are still eligible for Howfine’s 7-day risk-free return policy, provided that the item is returned in the same condition as delivered and is not sold as clearance, as-is, final sale or non-returnable.
Customers are encouraged to check product photos, descriptions, dimensions and condition notes before ordering. If you are unsure about the condition of an item, please contact Howfine before purchase.
Returned items must be in the same condition as delivered or collected. Howfine reserves the right to reject a return, reduce the refund amount or charge reasonable repair/replacement costs if the item is returned in a worse condition than delivered.
If an item is damaged upon delivery, defective on arrival, materially different from what was ordered, or missing essential parts, please notify Howfine as soon as possible and preferably within 7 days from delivery or collection.
To help us assess the issue quickly, please provide clear photos or videos showing the item, the affected area, the delivery packaging where relevant, and your order number or invoice number.
Depending on the issue and product condition, Howfine may offer repair, replacement, exchange, partial refund, collection for inspection, or refund where appropriate.
Return collection charges may apply for bulky furniture, assembled furniture, large-volume orders, failed collection attempts, difficult-access locations or returns that require manpower and transport arrangements.
| Situation | Return charge treatment |
|---|---|
| Approved change-of-mind return for eligible items | Customer may be responsible for return delivery, collection or handling charges unless otherwise agreed in writing. |
| Damaged on delivery, wrong item or verified fulfilment error | Howfine will review the case and may arrange repair, replacement, exchange or return collection at no additional charge where appropriate. |
| Customer unavailable during scheduled return collection | Additional collection or transport charges may apply. |
| Difficult access, staircase carry or special handling | Additional charges may apply based on access conditions and manpower required. |
Refunds will be processed after Howfine receives and inspects the returned item, or after the return case has been reviewed and approved.
If a refund is not possible through the original payment method, Howfine may arrange an alternative refund method at its discretion.
This policy does not cover damage caused by misuse, neglect, accidents, improper storage, water exposure, pests, unauthorised repairs, customer modifications, third-party movers, or normal wear and tear after delivery.
Nothing in this policy limits any rights that cannot be excluded under applicable Singapore law.
Howfine reserves the right to update this policy from time to time. The version published on our website at the time of purchase or service request will apply unless otherwise required by law.
In the event of any inconsistency between this policy and written terms stated on an official quotation, invoice, purchase order, rental agreement or service agreement issued by Howfine, the written terms in that document shall prevail to the extent of the inconsistency.
Contact Howfine International with your order details, delivery date and product photos so our team can review your return request.
